Citizen Charter

Holistic and compassionate patient care

This charter is a handbook that lists the services provided to the public, the quality of services they are entitled to, and the procedure for complaints regarding poor quality of services (if any) provided by our hospital.

• List of services provided to the public
• Quality of services that you are entitled to
• Procedure for complaints regarding poor quality of services

About the hospital

KPC Medical College and Hospital (KPCMCH) is a state-of-the-art healthcare facility and educational institution established to serve the city of Kolkata and the larger community of West Bengal. KPCMCH is a society registered under Section 4(2) of The West Bengal Societies Registration Act, 1961, formed by a non-profit foundation sponsored by the renowned orthopaedic surgeon and medical entrepreneur Dr. Kali Pradip Chaudhuri. It is affiliated to the West Bengal University of Health Sciences, approved by the Government of West Bengal and recognised by the Medical Council of India.

Standards of service

KPCMCH is committed to providing quality healthcare to all patients who approach the hospital at a very competitive price, catering to every segment of society including the needy and underprivileged. Standards of healthcare are influenced by patient volume and availability of supplies, and the hospital is committed to maintaining a balance of both. The hospital strives to give prompt and courteous attention to all its users.

General information

Enquiry

The Central Enquiry & Registration office is at the Central Reception, Block 3 enquiry counters. Help desks also exist in the OPD and Emergency areas, and guide maps and display boards are installed at strategic locations. Central Enquiry: +91 33 6621 1341 / +91 33 4044 3700.

• OPD and IPD registration is in Block III during business hours.
• Emergency operates from Block I and is open 24 × 7 × 365.
• Nurses are in uniform.
• Wheelchairs and patient trolleys are available free of charge at the OPD entrance.
• Lifts are available for higher floors.
• Medical certificates: apply to the Medical Superintendent. Certificates for admitted patients are valid only when countersigned by the Medical Superintendent.
• A medical shop is next to the Central Reception in Block 3; a chemist is near Block 1.
• Please park inside the hospital campus parking area, otherwise vehicles may be towed.
• Adequate drinking water and toilets are available; standby generators cover power failures.
• For any help, contact the Dept. of Patient Co-ordination, Room 59, Block III.

Services we provide

The hospital is equipped with a Cath Lab, EEG, ECG, Critical Care Unit, Physiotherapy & Occupational Therapy Unit and Dialysis Unit.

Outpatient services

Outpatient services open at 8 AM and continue until the last patient (per appointment) is seen. Specialty clinics run from 10:30 AM. KPCMCH provides discounted or free (as applicable) treatment to economically weaker sections of society.

OPD clinics (run by doctors who also serve as our faculty)

Inpatient services

Indoor patients are treated by a team of resident doctors and nurses available round the clock under the supervision of KPCMC&H faculty. Linen is changed at admission, then on every alternate day and whenever required.

Complaints & grievances

Responsibilities of users

• Please do not cause inconvenience to other patients by crowding or making unnecessary noise.
• Help us keep the hospital and its surroundings neat and clean.
• Do not argue with security guards; show your passes when asked and help maintain order.
• Use hospital facilities with care and do not damage hospital property.
• Do not indulge in any money transactions with touts or unauthorised persons.
• The hospital is a NO SMOKING ZONE.
• Please refrain from demanding undue favours from hospital staff and officials.
• Share feedback and suggestions with the Medical Superintendent.